Webinar with Canada Protection Plan and Empire Life

How Insurers Can Meet the Demand for Digital Self-Service

In this on-demand session, experts from Levvel (an Endava company), Canada Protection Plan, and Empire Life explore how to meet insurance consumers’ increasing demand for modern digital customer experiences (CX).

AIR DATE & TIME

August 26, 2021 6:00 PM, 60min

In this on-demand session, experts from Levvel (an Endava company), Canada Protection Plan, and Empire Life explore how to meet insurance consumers’ increasing demand for modern digital customer experiences (CX).

Success in the digital-first era requires customer engagement across all channels. Today, customers expect insurers to utilize their data and the digital channels and technologies they interact with on a daily basis. The shift to a self-service model is fueled by these consumer expectations, as personalization and automation have become critical to the next-gen customer journey.

In both group and individual cases, digital experience has become a key driver in establishing a competitive advantage. The “always-on” business model has only been accelerated by the pandemic, where insurers are urgently looking for ways to digitize core processes that affect onboarding, claims processing, retention, and key customer journeys.

This webinar looks at how insurers can meet growing demand and customer expectations for digital self-service, as well as mapping business objectives to improved user journeys and experiences. We’ll examine the current state of CX in insurance and where it’s missing the mark, where and where not to use digital, how to prioritize what to build, and ways insurers can increase innovation to promote growth.

Meet the speakers

David Antoline, Managing Director, Commercial

David Antoline

Managing Director, Commercial, Levvel

Dave Lawy, Senior Executive of IT, Canada Protection Plan

Dave Lawy

Senior Executive of IT, Canada Protection Plan

Christine Wyatt, Director of Group Digital Channel, Empire Life

Christine Wyatt

Director of Group Digital Channel, Empire Life

Guests will learn about

  • The current state of CX in the insurance industry
  • Challenges and roadblocks to effective CX
  • Understanding customer preferences; agent vs app
  • Opportunities to target key next-gen customers
  • Insurer insights and roadmap toward meeting digital demand

Who should attend?

  • Insurers looking to better meet evolving customer demands
  • Insurers looking to better understand how today’s insured evaluate providers
  • Technology, product, and strategy leaders looking to advance IT modernization at their insurance company

Meet the speakers

David Antoline, Managing Director, Commercial

David Antoline

Managing Director, Commercial, Levvel

Throughout his 15-year international career, David has held senior leadership positions in both startups and top tech organizations alike. Prior to joining Levvel, David's team built what has become the de facto enterprise software platform within the collegiate athletics market. As MD, Commercial, David applies a dedicated customer focus to Levvel's world-class delivery model and product offerings.

Dave Lawy, Senior Executive of IT, Canada Protection Plan

Dave Lawy

Senior Executive of IT, Canada Protection Plan

Dave Lawy is the Senior Executive of IT at Canada Protection Plan. Dave is an IT Executive with a successful track record leading IT technology digital transformations for Canada’s largest companies, including the most advanced and commercially available IT technologies. Prior to joining Canada Protection Program, he held several key positions at companies such as CGI, Interac Corp., and Quantum Smart Technologies.

Christine Wyatt, Director of Group Digital Channel, Empire Life

Christine Wyatt

Director of Group Digital Channel, Empire Life

Christine Wyatt is the Director of Group Digital Channel at Empire Life. Christine boasts almost 20 years of experience in sales and business development. She has held several leadership positions at Empire Life, including Director of Business Development and Practice Management, and Manager of Group Sales Operations (Ontario Region). Prior to joining Empire Life, she held several key positions within the industry at companies such as The Co-operators.

Watch the Webinar

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