How Insurers Can Meet the Demand for Digital Self-Service

In this on-demand session, experts from Levvel (an Endava company), Canada Protection Plan, and Empire Life explore how to meet insurance consumers’ increasing demand for modern digital customer experiences (CX).

Success in the digital-first era requires customer engagement across all channels. Today, customers expect insurers to utilize their data and the digital channels and technologies they interact with on a daily basis. The shift to a self-service model is fueled by these consumer expectations, as personalization and automation have become critical to the next-gen customer journey.

In both group and individual cases, digital experience has become a key driver in establishing a competitive advantage. The “always-on” business model has only been accelerated by the pandemic, where insurers are urgently looking for ways to digitize core processes that affect onboarding, claims processing, retention, and key customer journeys.

This webinar looks at how insurers can meet growing demand and customer expectations for digital self-service, as well as mapping business objectives to improved user journeys and experiences. We’ll examine the current state of CX in insurance and where it’s missing the mark, where and where not to use digital, how to prioritize what to build, and ways insurers can increase innovation to promote growth.