June 26, 2019
TABLE OF CONTENTS
Senior Financial Services Consultant
Design Senior Manager
Chris is a Senior Financial Services Consultant who works across a variety of companies and industries to create strategic payments advantages. He has over eight years of experience in managing emerging payments and digital platforms and served as a subject matter expert in tokenization, digital product management, and open banking. Chris spent five years at BBVA Compass, most recently leading business-efforts in the launch of Android Pay and Samsung Pay, as well as managing their mobile wallet offering. The last three years have focused on tokenization, Zelle, and real-time payments strategies within organizations of different sizes and needs. He currently resides in Charlotte, NC with his wife and two children.
Kristen Janick is a Design Senior Manager at Levvel where she advises clients in the design and development of customer experiences. Kristen has experience in executing large scale operational transformations to help improve customer engagement, reduce cost, and increase revenue. She comes to Levvel with 8+ years of experience in user experience and product design in the financial services industry where she has delivered projects in Wealth Management, Intraday Liquidity, and Trading Technology areas. Kristen has a B.S. in Computer Science from the University of North Carolina.
Throughout this series we'll provide answers to frequently asked questions surrounding product management for RTP, such as managing the product(s) long term, dealing with cannibalizing current products, and more.
Inspect and adapt. These are words every agile practitioner will hear non-stop in their career—and rightly so. What does it take to inspect and adapt? The answer is both simple and extremely complex. It all comes down to experiments.
Product development failure is real. According to Harvard Business School professor Clayton Christensen, 95 percent of new products fail.
The customer is at the heart of any decision to change a product, and therefore should be considered throughout the entire process, from ideation to release.