Stabilizing Payments Hub for a Top 25 Global Bank

Case Study

December 18, 2020



A top 25 global bank’s customers were experiencing delays and service outages when trying to send payments. This hub was a great addition to the bank’s payment infrastructure, as all payments would migrate to eventually go through one central place. However, the payments hub started having latency issues during peak usage time. Addressing these performance issues and mitigating future occurrences were critical.


Our 2021 Real-Time Payments Market Insight Report is here

Levvel Research's 2021 Real-Time Payments Report (RTP) provides a guide to the many use cases of RTP for businesses and outlines the ROI of adoption for financial management processes, product delivery, and customer satisfaction.


The latency issues made the global bank unable to provide a consistent service and experience to their banking customers. With this level of urgency, we needed to visit onsite for a technical deep dive to better understand the product, its architecture, and how it was built.




Levvel’s mission was to quickly identify and document the root cause for the latency and outages and to outline how to resolve them. In order to do this, we wanted to facilitate working sessions with key stakeholders and technical SMEs to better understand the current operational issues.

These multi-day sessions included several internal technology leaders and architects to:

  • Do an in-depth examination of internal architecture, environments, and processes Validate recommendations for fit and plausibility
  • Develop a plan that identified both immediate steps and future opportunities



The team was able to identify a mix of immediate and long-term opportunities, both helping the client resolve the immediate performance issues and laying a path to bolster the platform for long-term growth and supporting their global platform.


Download the PDF

You can access the PDF here.

Authored By



Meet our Experts



You’re going to use technology to change the world. We’re going to help you create it. Whether you are reinventing your company, creating an industry-changing product, or making existing products even better with new technologies—we exist to make your endeavor a success story. Our team is made up of leaders, thinkers, designers, and builders whose collective experience spans many industries and companies of all sizes. We’re avid fans of technology but even bigger fans of solving business problems. An understanding of the difference between an idea and a solution is just one of the things that set us apart.

Let's chat.

You're doing big things, and big things come with big challenges. We're here to help.

Read the Case Study

By clicking the button below you agree to our Terms of Service and Privacy Policy.

levvel mark white

Let's improve the world together.

© Levvel & Endava 2023