Laying the Groundwork to Improve Quality of Care For Health Insurance Policyholders

Case Study

September 18, 2020



The national health insurance client, headquartered in Columbia, South Carolina, wanted to improve the quality of care for its patients. Recognizing that better data was the key to providing better outcomes for not only patients but providers and partners as well, an internal client team was dispatched to jumpstart an initiative focused on improving the client’s ability to process and analyze large amounts of data. As the largest mainframe shop in the country, this made the project a challenging task.


Levvel's 2021 Insurance Consumer Report is here.

This report explores how insurers can adapt their business to meet evolving consumer demands in the digital age and serves as a modernization guide for senior leadership, insurance product developers, agents, and claims specialists.


The client’s biggest challenge was centered around the problem in tracking quality of care. The World Health Organization defines quality of care as “the extent to which health care services provided to individuals and patient populations improve desired health outcomes.” Tracking this could be tricky, especially across multiple datasets. The client was working with a complete IBM stack that ran databases and web servers for their different products. All of these different applications were dependent on a sole server.




The client needed to build a non-host system to track quality of care. Over the following nine months, Levvel’s mission was to evaluate software needs, hardware specifications, and identify the best ways to integrate the quality of care data to a non-host system. Levvel assisted with the design and architectural needs with a focus on driving strategy and data execution.



The healthcare client was able to build a non-mainframe system. Levvel helped the client navigate these modern technologies, as well as understand how to onboard these systems and get teams up to speed in retraining efforts. The data model the client was working with required a lot of customization, and these data solutions included:


Download the PDF

You can access the PDF here.

Authored By



Meet our Experts



You’re going to use technology to change the world. We’re going to help you create it. Whether you are reinventing your company, creating an industry-changing product, or making existing products even better with new technologies—we exist to make your endeavor a success story. Our team is made up of leaders, thinkers, designers, and builders whose collective experience spans many industries and companies of all sizes. We’re avid fans of technology but even bigger fans of solving business problems. An understanding of the difference between an idea and a solution is just one of the things that set us apart.

Let's chat.

You're doing big things, and big things come with big challenges. We're here to help.

Read the Case Study

By clicking the button below you agree to our Terms of Service and Privacy Policy.

levvel mark white

Let's improve the world together.

© Levvel & Endava 2023