Laying the Groundwork to Improve Quality of Care For Health Insurance Policyholders
Case Study
September 18, 2020
TABLE OF CONTENTS
Introduction
The national health insurance client, headquartered in Columbia, South Carolina, wanted to improve the quality of care for its patients. Recognizing that better data was the key to providing better outcomes for not only patients but providers and partners as well, an internal client team was dispatched to jumpstart an initiative focused on improving the client’s ability to process and analyze large amounts of data. As the largest mainframe shop in the country, this made the project a challenging task.
Challenge
The client’s biggest challenge was centered around the problem in tracking quality of care. The World Health Organization defines quality of care as “the extent to which health care services provided to individuals and patient populations improve desired health outcomes.” Tracking this could be tricky, especially across multiple datasets. The client was working with a complete IBM stack that ran databases and web servers for their different products. All of these different applications were dependent on a sole server.
Approach
The client needed to build a non-host system to track quality of care. Over the following nine months, Levvel’s mission was to evaluate software needs, hardware specifications, and identify the best ways to integrate the quality of care data to a non-host system. Levvel assisted with the design and architectural needs with a focus on driving strategy and data execution.
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Results
The healthcare client was able to build a non-mainframe system. Levvel helped the client navigate these modern technologies, as well as understand how to onboard these systems and get teams up to speed in retraining efforts. The data model the client was working with required a lot of customization, and these data solutions included:
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