Laying the Groundwork to Improve Quality of Care For Health Insurance Policyholders

Case Study

September 18, 2020

TABLE OF CONTENTS

Introduction

The national health insurance client, headquartered in Columbia, South Carolina, wanted to improve the quality of care for its patients. Recognizing that better data was the key to providing better outcomes for not only patients but providers and partners as well, an internal client team was dispatched to jumpstart an initiative focused on improving the client’s ability to process and analyze large amounts of data. As the largest mainframe shop in the country, this made the project a challenging task.

Challenge

The client’s biggest challenge was centered around the problem in tracking quality of care. The World Health Organization defines quality of care as “the extent to which health care services provided to individuals and patient populations improve desired health outcomes.” Tracking this could be tricky, especially across multiple datasets. The client was working with a complete IBM stack that ran databases and web servers for their different products. All of these different applications were dependent on a sole server.

Laying-the-Groundwork-to-Improve+Quality-of-Care-Image-Box-Final

Laying-the-Groundwork-to-Improve+Quality-of-Care-For-Health-Insurance-Policyholders-Image-Quote2

Approach

The client needed to build a non-host system to track quality of care. Over the following nine months, Levvel’s mission was to evaluate software needs, hardware specifications, and identify the best ways to integrate the quality of care data to a non-host system. Levvel assisted with the design and architectural needs with a focus on driving strategy and data execution.

Laying-the-Groundwork-to-Improve+Quality-of-Care-Image-Box-2-Final

arrow-right
Levvel's 2020 Insurance Technology Modernization Report is here.

As Insurtech startups rapidly claim their stake in market share, insurance giants are feeling the pressure to modernize and innovate. This report highlights the symptoms of outdated legacy systems for insurance organizations, and offers vital business solutions and strategies on legacy modernization to improve business success.

Results

The healthcare client was able to build a non-mainframe system. Levvel helped the client navigate these modern technologies, as well as understand how to onboard these systems and get teams up to speed in retraining efforts. The data model the client was working with required a lot of customization, and these data solutions included:

Laying-the-Groundwork-to-Improve+Quality-of-Care-For-Health-Insurance-Policyholders-Image-Icons

Download the PDF

You can access the PDF here.

Authored By

Levvel

RECOMMENDED CONTENT

Video Series: The Future of Insurance

Blog

Why Organizations Can’t Innovate or Improve

Blog

Empathy Transfer: How to Improve User Experience by Effectively Communicating User Needs Through Storytelling

Blog

Meet our Experts

Levvel

You’re going to use technology to change the world. We’re going to help you create it. Whether you are reinventing your company, creating an industry-changing product, or making existing products even better with new technologies—we exist to make your endeavor a success story. Our team is made up of leaders, thinkers, designers, and builders whose collective experience spans many industries and companies of all sizes. We’re avid fans of technology but even bigger fans of solving business problems. An understanding of the difference between an idea and a solution is just one of the things that set us apart.

Related Content

Video Series: The Future of Insurance

In this brand new video series from Levvel, our industry experts discuss what the future of insurance looks like, how insurers are leveraging emerging technologies, and what steps established insurers can take now to prepare for the future.

Blog

Oct 28

Why Organizations Can’t Innovate or Improve

Many organizations struggle to understand how to best innovate and improve. However, doing things the way you’ve always done them will prevent your business from scaling effectively.

Blog

Oct 28

Let's chat.

You're doing big things, and big things come with big challenges. We're here to help.

Access the Case Study

By clicking the button below you agree to our Terms of Service and Privacy Policy.

levvel mark white

Let's improve the world together.

levvel-mark-mint

© Levvel 2020