Differentiated Customer Experience: How Small and Mid-Sized Banks Can Take Control of Their CX
Webinar
July 29, 2021
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Speakers
Sonny Werghis
Principal Architecture Consultant, Levvel
Wren Lanier
VP of UX, Apiture
Krisiann Jackson
SVP of CX, Live Oak Bank
Melissa Cain
CX Product Manager, Live Oak Bank
Meet our Experts
Sonny Werghis
Principal Architecture Consultant, Levvel
Sonny Werghis is a Principal Architecture Consultant at Levvel where he advises clients on Payment technology. Previously, Sonny worked at IBM as a Product Manager and a Solution Architect focused on Cloud and Cognitive technology where he developed AI and Machine Learning-based business solutions for customers in various industries, including Finance, Government, Healthcare, and Transportation. Sonny is an Open Group Master Certified IT Architect and a certified Enterprise Architect.
Wren Lanier
VP of UX, Apiture
Wren Lanier is the Vice President of User Experience at Apiture. With over 20 years of experience in marketing, design, and user experience, she currently leads a team of product designers to build the future of digital banking. Prior to joining Apiture, Wren has held several key design positions at companies such as PrecisionHawk, SignalPath, Windsor Circle, Inc., and Highrise HQ.
Krisiann Jackson
SVP of CX, Live Oak Bank
Krisiann Jackson is the Senior Vice President of Customer Experience at Live Oak Bank. Krisiann has over 13 years of experience in marketing and customer experience. She has held several leadership positions at Live Oak Bank, including Senior Digital Marketing Manager and VP of Customer Experience. Prior to joining Live Oak Bank, she held several key positions within the industry at companies such as Sage Island.
Melissa Cain
CX Product Manager, Live Oak Bank
Melissa Cain is a Customer Experience Product Manager at Live Oak Bank. With over a decade of experience in digital marketing, Melissa continues to use creativity to improve end-to-end customer experience, identify gaps, and transform the customer journey. Prior to working for Live Oak Bank, she has held various marketing roles within the industry at companies such as Wilmington Design Company and J. Crew.
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