November 1, 2018
Automating back-office processes is one of the most beneficial things a company can do to lower costs and improve their bottom line. For example, within the Procure-to-Pay process, automating Accounts Payable departments can lower the average total processing cost per invoice from $15 to $2.36—which can lead to millions of dollars in annual savings for some companies. However, when it comes to procurement processes, the savings possible with automation are a mixture of soft and hard savings, and achieving these savings requires more than simply adding in an electronic procurement (eProcurement) solution.
Unlike many AP automation projects, automating procurement cannot be accomplished with a “quick fix” approach. A company must also strategically align current procurement processes with automation technology in order to achieve the greatest success. This requires careful planning and preparation, as well as enthusiastic buy-in from all internal stakeholders. Unfortunately, compared to some other technology initiatives like with AP software, possible savings and improvements are harder to estimate before eProcurement adoption. This difficulty creates more resistance from internal stakeholders, as it can cause them to believe that there will be no ROI. Gaining buy-in is also complicated by the siloed and independent nature of many procurement departments. Not only do these teams value their autonomy from other backoffice processes like AP, they also believe that a disruption to their current state would harm their ability to manage suppliers, orders, and the supply chain.
In order to properly implement a solution that brings full transparency and control over indirect spend, the solution must be embraced by all stakeholders. If employees are resistant to using an eProcurement tool for purchasing, it can limit the success of an automation initiative, as the employees may bypass the system for some or all of their purchasing. This means that eProcurement software cannot help a company accomplish some of its main goals, such as reducing maverick spend and controlling purchasing activity.
One way to approach internal resistance is to properly illustrate the risk and cost of not automating procurement by showing the current costs of a manual procurement process. Another way is to educate all stakeholders on how eProcurement improves rather than hinders the current state, and demonstrate how it can aid the entire procurement team in their short-term and long-term goals.
The following report offers a guide to gaining internal buy-in and enthusiasm for software adoption initiatives. It highlights the cost savings possible with eProcurement software and illustrates some strategies organizations can use to prepare internal teams for automation.
When measuring the costs of spend management processes, the metrics grow more complicated based on the department. Measuring AP efficiency and costs is fairly straightforward—organizations can look at time (approval times, dispute resolution, etc.), costs (fully loaded cost per invoice, etc.), and the ability to save with things like discount capture or payment rebates. Often, companies consider reducing the amount of people involved in invoice processing and reallocating those talents in order to add more value to other parts of the business.
In procurement, a company can also focus on time and costs, including order-tofulfillment lifecycle times and costs to process purchase orders. However, money tied up in procurement is less about excess operational costs than about how goods and services are purchased. Saving money in procurement requires some action before the purchase itself, such as:
Research shows that companies’ top procurement problems revolve around the inability to control costs and see into spend, see Figure 1.
“In what area would you like to see the greatest improvement to your procurement process?”
Without a proper system in place to monitor employee purchasing activity, a company may have very little idea how much money they are losing from duplicate orders, non-contract purchases, rogue spending, not using preferred suppliers, missed savings opportunities from bulk discounts, and fraudulent activity.
Typically, the more automation a company uses, the more efficiency and control it has in the procurement process. According to Levvel’s research, procurement automation is increasing, with a 19 percent increase in eProcurement adoption since last year, see Figure 2.
“Does your organization utilize an eProcurement solution?”
eProcurement solutions bring many benefits to procurement teams, the greatest of those addressing their two most important goals—control and visibility. Figure 3 shows the benefits that organizations achieved after they implemented an eProcurement tool.
“Which of the following improvements have you seen in your procurement process since implementing a solution? (Select up to three)”
The benefits possible with procurement automation help companies save tremendously in their procurement process. However, it can be hard to predict the potential improvements for a process into which the company currently has no visibility. How can a company measure how much money they will save if they do not know how much they are losing? How much of the process can be fixed if it is unclear where it is broken? Difficult questions like these make it harder for companies to gain buy-in from key stakeholders for adopting a procurement solution. These stakeholders include both executives concerned with gaining ROI from a technology investment and procurement professionals reluctant to change the current state for fear it could negatively disrupt processes.
The best way to respond to this resistance is to showcase how eProcurement adoption can improve the current state and help teams achieve both shortterm goals (e.g., daily activities, manual process-related pain points) and longterm goals (e.g., improving strategic cash flow, negotiating more competitive purchasing agreements). eProcurement software can ultimately manage all spend and procurement activity, but in a way that suits the specific characteristics of the organization’s procurement department. This can be done by outlining the current state and illustrating how an eProcurement tool can improve each aspect of that state. This educational, personal approach to adoption is much more likely to help gain internal enthusiasm for automation and to ensure the software’s long-term success and ROI. The following section offers some guidelines that companies can follow to identify their current state and adopt an eProcurement solution according to their needs and preference.
In order to illustrate the value of eProcurement software, a company should understand the main components of an eProcurement platform, and how it fits their own needs and environment. The main tools of these solutions include requisition and approval, catalog management, order lifecycle management, receiving and reconciliation, supplier networks, and spend analytics. Together, these features create a holistic, controlled, and highly transparent procurement environment. However, some tools are specifically designed for procurement challenges or environments. The following items will help companies compare eProcurement capabilities with their own current state and use this information to build a customized business case.
As shown in Figure 1, most companies hope to improve control over spend and visibility into spend more than any other pain point. eProcurement tools help control purchasing by bringing all spend onto one platform, and the centralized purchasing platform includes catalogs with built-in purchasing controls. Table 1 showcases how some of the additional procurement challenges from Figure 1 can be solved by eProcurement software. These examples are useful when making a business case for automation, particularly if an organization is experiencing many of these issues.
|Ease of requisition and approval process||Requisition and approval tools offer customizable requisition templates, built-in controls, links to catalogs, and approval workflows.|
|Data Accuracy||A company’s procurement data is centralized across all locations, teams, and users when an eProcurement tool is installed.|
|Integration with AP||Receiving and reconciliation tools streamline workflows between procurement and AP by automatically generating invoices from fulfilled POs, and by enabling 2-, 3-, and 4-way matching of all related business documents.|
|Off-contract Spend Reduction||eProcurement budgeting and project management components offer controls that are linked to requisitioning tools and catalogs, enabling a company to keep a tighter reign over spend and stay in compliance with contracts.|
|Contract Compliance||Procurement tools offer configurable purchasing controls and/or contract integration capabilities.|
The majority of companies surveyed report between 1 and 10 full time employees (FTEs) in their procurement departments, see Figure 4.
“How many full-time employees work in your procurement department?”
These numbers vary by the size of the company and by the degree of centralization—more centralization tends to lead to fewer FTEs even if the company deals with more suppliers—but for the most part, many companies tend to maintain a relatively small and concentrated team to manage procurement operations. Regardless, the number and types of FTE employees should be evaluated when considering where to start with automation. The following questions can be used to measure the current employee structure and environment:
These questions will help a company identify how procurement automation would most benefit a department in both the short term and the long term. It will also help make the case for improving a procurement department’s value by allowing the organization to reallocate those employees who are spending too much time fixing manual-process related issues.
According to Levvel’s research, most companies have centralized procurement processes, see Figure 5. Centralized procurement typically enables a company to manage spend more efficiently. In fact, companies with centralized procurement departments are more likely to deal with a higher number of suppliers with fewer full-time employees. However, this does not always mean that a company cannot succeed without a centralized department. In some cases, centralized procurement is not necessary—companies that did not have centralized procurement departments typically had fewer than 150 suppliers under management.
“How would you best describe your current procurement process structure?”
Even though the most efficient procurement departments are those that are centralized and have eProcurement solutions in place, a decentralized process can be just as efficient with the right software tool. eProcurement can help fill in the gaps that a decentralized process leaves, and for those smaller companies that have business structures not suited to a centralized process, eProcurement can create digital centralization. Companies should identify their own structure and try to determine if they can either centralize processes with an eProcurement tool, or use an eProcurement tool to gain better control over decentralized processes.
One of the best ways to gain enthusiasm for eProcurement is to target adoption barriers, and to highlight the ways to overcome these barriers. Levvel’s research shows that the main reason companies hesitate to adopt eProcurement technology is because they believe current processes work, see Figure 6.
“What is the greatest barrier to procurement automation implementation in your organization?”
Table 2 offers some ways that internal change-makers can present eProcurement to show that current processes do not work in the company’s favor. These arguments can go a long way in gaining buy-in from internal parties and ensuring that automation implementations are more successful.
|How to Present to C-Suite||How to Present to Procurement Teams|
eProcurement automation brings...
eProcurement automation brings...
Many companies struggle to gain complete control over spend throughout the organization, and worsens when procurement processes are more widespread and decentralized. Below are some questions an organization should ask to help determine if compliance is a minor, moderate, or critical issue in spend activity.
As previously stated, measuring rogue spend can be very difficult because it falls outside of a procurement team’s visibility. The questions above are a good place to start when trying to understand just how much spend occurs out of compliance. If the majority of the answers to the questions are “No”, “N/A”, or “I do not know”, the organization likely has little control over spend and a major problem with purchasing compliance.
The current-state evaluation criteria are designed not only to help companies understand the power of eProcurement for their own processes, but also to help them build an actual business case. This case can be tailored for two or more audiences (e.g., one for the C-Suite and one for the procurement department) and it can be focused on whichever elements are most important to the organization (e.g., central case is “bringing spend under management”). It should involve as much relevant detail as possible and as many metrics as can be determined. Finally, those presenting the business case should be sure to highlight that ultimately, eProcurement solutions will conform to the needs and goals of the Procurement department, rather than forcing the department to change for the software.
Basware is a global leader in cloud-based, Source-to-Settle solutions. The company works to help each customer achieve 100 percent supplier onboarding, user adoption, and invoice automation. Basware also grants customers full visibility into spend and the ability to capture all of their financial data in one solution. Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Organizations around the world achieve significant cost savings, more flexible payment terms, greater efficiencies, and closer relationships with suppliers.
Levvel Research, formerly PayStream Advisors, is a research and advisory firm that operates within the IT consulting company, Levvel. Levvel Research is focused on many areas of innovative technology, including business process automation, DevOps, emerging payment technologies, full-stack software development, mobile application development, cloud infrastructure, and content publishing automation. Levvel Research’s team of experts provide targeted research content to address the changing technology and business process needs of competitive organizations across a range of verticals. In short, Levvel Research is dedicated to maximizing returns and minimizing risks associated with technology investment. Levvel Research’s reports, white papers, webinars, and tools are available free of charge at www.levvel.io
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Research Senior Manager, Levvel
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Research Senior Manager, Levvel
Anna Barnett is a Research Senior Manager for Levvel Research. She manages Levvel's team of analysts and all research content delivery, and helps lead research development strategy for the firm's many technology focus areas. Anna joined Levvel through the acquisition of PayStream Advisors, and for the past several years has served as an expert in several facets of business process automation software. She also covers digital transformation trends and technology, including around DevOps strategy, design systems, application development, and cloud migration. Anna has extensive experience in research-based analytical writing and editing, as well as sales and marketing content creation.
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