September 25, 2020
TABLE OF CONTENTS
Headquartered in Charlotte, North Carolina, this insurance client provides accident insurance coverage primarily to small and medium-sized businesses. The client wanted to find a faster way to release code and improve their in-house DevOps capabilities to better serve their customers. Recognizing that mentorship and education would bolster their internal DevOps team, the client teamed up with Levvel to implement a more reliable and responsive process to address customer problems through automation.
The significant amount of “tribal knowledge” in the client’s existing SDLC processes posed a considerable challenge. Tribal knowledge is when systems and processes are not common knowledge to the broader team; this usually means these processes are not well documented, making identifying bottlenecks, process improvements, and knowledge transfer challenging, impacting the quality and responsiveness of the client’s products and services.
The client realized that to deliver business outcomes, they had to first overcome their technological and process challenges. Levvel’s mission kicked off with an action plan to enable the client to identify technology, process, and experience gaps, prioritize areas for improvement, and adopt an iterative process with metrics to deliver value to their
It was critical for the client to:
As Insurtech startups rapidly claim their stake in market share, insurance giants are feeling the pressure to modernize and innovate. This report highlights the symptoms of outdated legacy systems for insurance organizations, and offers vital business solutions and strategies on legacy modernization to improve business success.
This was a fantastic opportunity for education and mentorship centered around DevOps best practices. The client successfully automated their DevOps processes, reduced tribal knowledge through the use of knowledge systems, and migrated traditional workloads to Kubernetes, delivering a more responsive platform for their customers. With this newfound knowledge, the client adopted a more modernized approach when implementing new DevOps initiatives moving forward.
You’re going to use technology to change the world. We’re going to help you create it. Whether you are reinventing your company, creating an industry-changing product, or making existing products even better with new technologies—we exist to make your endeavor a success story. Our team is made up of leaders, thinkers, designers, and builders whose collective experience spans many industries and companies of all sizes. We’re avid fans of technology but even bigger fans of solving business problems. An understanding of the difference between an idea and a solution is just one of the things that set us apart.
On April 29, you’re invited to join Levvel experts and Rob Galbraith, Bestselling Author at Insurance Nerds, for a webinar on how to best prepare and support a technology approach that meets evolving insured’s expectations.
This article provides insight into the legacy architecture challenges national insurers face and their impact on reaching business goals.
Many organizations struggle to understand how to best innovate and improve. However, doing things the way you’ve always done them will prevent your business from scaling effectively.
In this brand new video series from Levvel, our industry experts discuss what the future of insurance looks like, how insurers are leveraging emerging technologies, and what steps established insurers can take now to prepare for the future.