Case Study
September 17, 2020
TABLE OF CONTENTS
A national property-and-casualty insurer, headquartered in North Carolina, wanted to offer a new mobile product to their auto insurance brand. Specifically, this brand was created for a non-standard segment of clients that primarily wish to obtain the minimum state requirements for car insurance. Gathering market and user research insights would help the client better understand this specific demographic’s needs and wants, as well as their position in the market.
The largest challenge the client was facing was potential substandard customers’ inability to provide e-signatures on their auto policy documents, which was causing them to lose about 25% of customers. Because many of these customers don’t have access to a computer, collecting the e-signature was tricky. Without a signature, the client could not provide car insurance coverage.
This created considerable challenges, including:
Levvel’s mission was to accurately assess customer needs and satisfaction to help inform the design of a mobile offering.
The recommended approach included:
After the initial research phase, Levvel hit the ground running on designing a clickable prototype and presented multiple concepts to the client for a mobile app design. The client had already identified some of the key features they wanted in the mobile app, so Levvel was able to frame their solution into the application.
As Insurtech startups rapidly claim their stake in market share, insurance giants are feeling the pressure to modernize and innovate. This report highlights the symptoms of outdated legacy systems for insurance organizations, and offers vital business solutions and strategies on legacy modernization to improve business success.
The delivery of the product workshop and subsequent prototype fostered a meaningful cultural shift for the client. With a new, primary focus on mobile-first thinking, the insurer was inspired by Levvel to structure all future projects with a workshop-style start.
The key features Levvel designed for the mobile app included insurance cards, claims portal, payment processing, roadside assistance, e-sign, login/registration, notifications, and policy details.
You can access the PDF here.
You’re going to use technology to change the world. We’re going to help you create it. Whether you are reinventing your company, creating an industry-changing product, or making existing products even better with new technologies—we exist to make your endeavor a success story. Our team is made up of leaders, thinkers, designers, and builders whose collective experience spans many industries and companies of all sizes. We’re avid fans of technology but even bigger fans of solving business problems. An understanding of the difference between an idea and a solution is just one of the things that set us apart.
2020 has been an eventful year for Travel & Expense Management (TEM). Because of the COVID-19 pandemic, travel has declined significantly, which made it seem like TEM automation would take a back seat to more urgent priorities.
Report
Dec 17
This report highlights the main issues organizations face when deploying cloud environments, offers solutions to overcome these technological challenges, and serves as an educational guide to determine your migration and cloud management plan.
Report
Nov 25
Experts from Levvel and Truist discuss insights gained from our 2020 Legacy Modernization Report. We'll cover companies’ legacy systems dependence, as well as how to tackle digital strategy and achieve business goals with modernization efforts.
Webinar
Nov 12
Many organizations struggle to understand how to best innovate and improve. However, doing things the way you’ve always done them will prevent your business from scaling effectively.
Blog
Oct 28