January 28, 2021
Chief Strategy Officer, Head of Financial Services & Payments
Financial Services & Payments Senior Manager
Executive Vice President; Chief Digital Officer
Scott Harkey is Levvel's Chief Strategy Officer while also leading the Payments and Financial Services work. He has 15 years of banking experience including leading the technology team that implemented digital wallet products at Bank of America along with 10 years of technology merger integration and IT operations outsourcing work at Wells Fargo. Scott brings a unique “insider” point of view combined with a proven track record of delivery to banks, technology providers, and merchants exploring the digital payments space.
Toby Rotman is a Senior Manager of Consulting for Financial Services and Payments at Levvel. His focus is on helping clients create and implement transformational strategies across a broad spectrum of needs. He has 15 years of experience of bank strategy and digital leadership in top 10 banks including Wachovia, Wells Fargo and US Bank. With a focus on customer facing platforms, Toby has extensive experience in the strategy, launch and growth of digital channels, core payment products, customer-centric design, including personalization and optimization. Most recently, he has been focused extensively on innovation in digital banking platforms from cloud cores through dynamic front end experiences driving revenue growth and delighting customers.
Hisham Salama is the Executive Vice President, Chief Digital Officer at Bank of the West. In his role, Hisham is focused on creating customer experiences which drive adoption, leading to increased satisfaction, engagement and profitability. He's responsible for developing strategies and initiatives that further strengthen Bank of the West's digital platforms and continue to deliver best-in-class products and solutions to customers. In his tenure at Bank of the West, Hisham has been able to increase digital transactions, reduce contact center call volume, and reduce bottom line expenses through digital efficiency. Hisham is also a regular speaker at industry conferences throughout North America and serves on the digital board for the Consumer Bankers Association and The Clearing House.
While adoption of The Clearing House’s Real-Time Payments (RTP) is picking up among financial institutions, its spread among businesses is still early.
In our recent survey of businesses of all sizes, 49% of respondents said they were uninformed about RTP. This gap can be filled by financial institutions, business process automation software, and even businesses themselves.
Levvel Research's 2021 Real-Time Payments Report (RTP) provides a guide to the many use cases of RTP for businesses and outlines the ROI of adoption for financial management processes, product delivery, and customer satisfaction.
Procure-to-Pay (P2P) software is highly reliant on technological innovation, and providers that match customer needs with cutting-edge technology are the ones that succeed.