## Introduction
One of the largest players in digital banking began to see a growing number of production problems, service outages, and developer problems; these challenges were simultaneously affecting customer experience (CX) during the banking application process. With Levvel’s help, the bank saw an opportunity to improve stability by addressing their engineers’ delivery problems, planning for smarter resource consumption, and improving operating costs.

## Challenge
Engineering teams identified key problem areas affecting the consumer, as well as internal obstacles causing infrastructure inconsistencies. These roadblocks were causing longer response times, and the client’s engineers were missing important alarms.

![top-20-us-bank-improves-customer-experience-case-study-box](//images.contentful.com/zqj370hybozc/4Pa01mh5yHZBmO6OTT3F6/3bcd4fbcec446253cc46bcfb98b9a926/top-20-us-bank-improves-customer-experience-case-study-box.png)

![top-20-us-bank-improves-customer-experience-case-study-quote](//images.contentful.com/zqj370hybozc/0evORLc3tTh6CAPGLx0t8/95a6b70ab835335dc044c8a270235e5e/top-20-us-bank-improves-customer-experience-case-study-quote.png)

## Approach
The digital bank needed help upgrading their digital platform. Levvel’s mission was to assess the client’s OpenShift setup and maturity, as well as help upskill internal engineers to expand their skill set. Teams could then collaborate to execute the set recommendations found in Levvel’s assessment.

__Levvel’s approach involved:__

- __Assessment (6 weeks):__ Levvel and client teams created a roadmap on how to mature the infrastructure environment and advise internal teams on short-term, immediate fixes to the banking application to create a better CX.
- __Implementation (10 weeks):__ This laid the foundation for an effective maturity model focused on infrastructure stabilization, cost-efficiency, and creating an upskilled team. This implementation provided a forward-facing view for future platform maturity.

## Results
With an improved infrastructure, agile workflows, and application consumption, the digital bank removed the root causes affecting stabilization. The maturity model roadmap and new infrastructure transformed the client by:

![top-20-us-bank-improves-customer-experience-case-study-results](//images.contentful.com/zqj370hybozc/dQeXZUKTQzAFOZfNLcRIi/604f9201cd19c0537c6f6cdb6c69f272/top-20-us-bank-improves-customer-experience-case-study-results.png)

## Download the PDF
You can access the PDF [here](https://cdn-new.levvel.io/resource-assets/Top-20-U.S-Banks-Newly-Stabilized-Infrastructure-Improves-Customer-Experience-and-Reduces-Operating-Costs.pdf "Top-20 U.S. Bank’s Newly Stabilized Infrastructure Improves Customer Experience and Reduces Operating Costs").

Top-20 U.S. Bank’s Newly Stabilized Infrastructure Improves Customer Experience and Reduces Operating Costs

This report serves as a modernization guide for financial institutions and covers the current state of technology transformations, the biggest opportunities for growth, and next steps toward modernization for FIs.

Our executive report, "Is Your Bank Ahead or Behind?" is here.

Levvel helps top-20 bank improve stability by addressing engineers’ delivery problems, planning for smarter resource consumption, and improving operating costs.

Top-20 U.S. Bank’s Newly Stabilized Infrastructure Improves Customer Experience and Reduces Operating Costs

Our executive report, "Is Your Bank Ahead or Behind?" is here.

Top-20 U.S. Bank’s Newly Stabilized Infrastructure Improves Customer Experience and Reduces Operating Costs

Read the Case Study