Digital transformation has a different meaning for large enterprises, which have the resources for more expansive technology overhauls, and for organizations that are scaling up or that sit in the “middle market” (i.e., companies with $2B-$100B in annual revenue). Mid-market companies must approach such a transformation with more careful consideration. One approach that some scaling organizations have found successful is to leverage an enterprise content management (ECM) tool to expand upon existing technology efforts. Adopting a scalable, cloud-based ECM platform that integrates with existing applications often results in the greatest impact for the business, higher ROI from technology adoption, and a greater push towards the long-term benefits of digital transformation. This whitepaper serves as a guide to using ECM software, explores trends in back-office process management, highlights the savings possible with automation, and offers a guide to gaining buy-in for ECM adoption.
Research Senior Manager
Research Content Specialist
Major Bottoms Jr.
Senior Research Consultant
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