2021 Insurance Consumer Report: A Guide to Growing Digital Demands for Insurance Providers

Exploring how insurers can adapt their business to meet evolving consumer demands in the digital age

This report explores how insurers can adapt their business to meet evolving consumer demands in the digital age and serves as a modernization guide for senior leadership, insurance product developers, agents, and claims specialists.

The global insurance industry has seen a significant shift, with evolving consumer needs and disruptive tech at the forefront. Digital transformation, the COVID-19 pandemic, and demographic trend changes are all factors fueling the growing demand for better insurance provider interaction. How do insurers adapt business strategies to accommodate this new insurance landscape?

Levvel’s research and industry experts surveyed over 1,000 insurance consumers in order to identify the level of demand for digital transformation and to find out what individuals expect from their insurance providers today.

This report serves as a modernization guide for senior leadership, insurance product developers, agents, and claims specialists. It’s especially useful in understanding the direction organizations can take to address a growing demand for digital capabilities, while also meeting the needs of traditional insurance consumers.

Authored By

Daniel Ramirez, Senior Research Consultant

Daniel Ramirez

Senior Research Consultant

Anna Barnett, Research Senior Manager

Anna Barnett

Research Senior Manager, Levvel

How can this report help you?

  • Learn about current insurance consumer needs
  • Examine customer trends in the insurance market today
  • See challenges and barriers to meeting generational customer expectations
  • Recognize opportunities for growth and strategies for insurance providers
  • See how insurers can navigate a hybrid approach (traditional and digital)
report-preview

2021 Insurance Consumer Report: A Guide to Growing Digital Demands for Insurance Providers

Exploring how insurers can adapt their business to meet evolving consumer demands in the digital age

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