July 29, 2021
Date & Time
July 29, 2021 6:00 PM - 7:00 PM
Register by July 29, 2021 12:00 AM
Historically, small and mid-sized banks have been successful in delivering customized financial services specific to their regional customer base. However, with the emergence of fintechs, there has been a dramatic shift in customer expectations. This shift has made it difficult for small and mid-sized banks to remain competitive.
Unlike larger FIs, small and mid-sized banks must often use third-party vendor solutions, which can affect speed-to-market and adaptability. How can small and mid-sized banks meet their customers’ needs without building a fully proprietary user experience platform?
Thankfully, a number of digital banking solutions have become available to help these banks take better control of their CX—with increased flexibility on both cost and complexity.
On July 29 at 2 PM ET, join Levvel’s Principal Architect Consultant, Sonny Werghis; Wren Lanier, VP of UX at Apiture; Krisiann Jackson, SVP of CX at Live Oak Bank; and Melissa Cain, CX Product Manager at Live Oak Bank, for a webinar on how these digital banking solutions can help small and mid-sized banks take control over their customer experience. We’ll discuss how banks can look beyond web and mobile to APIs to facilitate innovation, promote seamless integration, and encourage greater autonomy.
Meet the speakers
Principal Architecture Consultant, Levvel
VP of UX, Apiture
SVP of CX, Live Oak Bank
CX Product Manager, Live Oak Bank
Sonny Werghis is a Principal Architecture Consultant at Levvel where he advises clients on Payment technology. Previously, Sonny worked at IBM as a Product Manager and a Solution Architect focused on Cloud and Cognitive technology where he developed AI and Machine Learning-based business solutions for customers in various industries, including Finance, Government, Healthcare, and Transportation. Sonny is an Open Group Master Certified IT Architect and a certified Enterprise Architect.
Wren Lanier is the Vice President of User Experience at Apiture. With over 20 years of experience in marketing, design, and user experience, she currently leads a team of product designers to build the future of digital banking. Prior to joining Apiture, Wren has held several key design positions at companies such as PrecisionHawk, SignalPath, Windsor Circle, Inc., and Highrise HQ.
Krisiann Jackson is the Senior Vice President of Customer Experience at Live Oak Bank. Krisiann has over 13 years of experience in marketing and customer experience. She has held several leadership positions at Live Oak Bank, including Senior Digital Marketing Manager and VP of Customer Experience. Prior to joining Live Oak Bank, she held several key positions within the industry at companies such as Sage Island.
Melissa Cain is a Customer Experience Product Manager at Live Oak Bank. With over a decade of experience in digital marketing, Melissa continues to use creativity to improve end-to-end customer experience, identify gaps, and transform the customer journey. Prior to working for Live Oak Bank, she has held various marketing roles within the industry at companies such as Wilmington Design Company and J. Crew.